Terms of service
Last updated: October 8, 2026
Welcome to AcentoCasa. These Terms and Conditions govern your use of our website located at https://acentocasa.com (the "Site") and your purchase of products from our online store. By accessing or using the Site, you agree to these Terms, subject to your rights under applicable law.
1. About Us
AcentoCasa is an online home goods store offering thoughtfully designed home accessories and decor. Our Shopify store is operated by Enchante Living, located at 15 W 34th Street, New York, NY 10016, USA.
If you have any questions, please contact us at support@enchliving.com.
2. Use of the Website
You agree to use the Site for lawful purposes only. You may not use the Site to:
- Violate any applicable laws or regulations;
- Infringe upon the rights of others;
- Upload or transmit viruses, malicious code, or other harmful material;
- Interfere with the security, operation, or functionality of the Site or its supporting systems.
3. Product Information
We strive to provide accurate and up-to-date product information, including descriptions, images, pricing, specifications, and availability.
However, occasional errors, inaccuracies, or omissions may occur. We reserve the right to correct such information and update product details without prior notice, subject to applicable consumer protection laws and any rights you may have regarding an existing order.
Product colors and appearances may vary slightly depending on your device's display settings.
4. Orders and Payments
All orders are subject to acceptance, product availability, and payment authorization. We reserve the right to refuse or cancel orders when necessary, including in cases of suspected fraud, inaccurate pricing, unavailable inventory, or inability to fulfill an order, subject to applicable law.
- Prices are displayed in the currency applicable to your selected market. Taxes, shipping charges, and any applicable duties are calculated or disclosed during checkout, unless otherwise stated.
- Payments are processed securely through Shopify's supported payment providers or other payment methods available at checkout.
- If an order is canceled after payment has been collected, any refund due will be issued in accordance with applicable law and our payment processing procedures.
- Any applicable promotions, discounts, or special offers are subject to their stated terms and conditions.
5. Shipping and Delivery
We aim to process and ship orders promptly. Estimated delivery times may vary depending on your location, product availability, selected shipping method, and other logistical factors.
Delivery estimates are not guaranteed unless expressly stated. Events beyond our reasonable control, including carrier disruptions, customs processing, severe weather, or other unforeseen circumstances, may affect delivery schedules.
If your shipment is delayed, please contact us at support@enchliving.com for assistance.
Nothing in this section limits any delivery rights or remedies available to you under applicable consumer protection laws.
6. Returns and Refunds
We accept eligible returns within 30 days of delivery, provided the returned merchandise meets the conditions established in our Returns & Exchanges Policy.
Items generally must be unused, in their original condition, and returned with their original packaging, unless otherwise required by applicable law.
Return shipping costs are generally the customer's responsibility unless the product is defective, incorrect, or otherwise qualifies for a remedy under applicable law or our published return policy.
To initiate a return or request assistance, please contact support@enchliving.com.
For complete details, please review our Returns & Exchanges Policy.
Nothing in this section limits any statutory return, refund, warranty, or other consumer rights that cannot legally be excluded.
7. Intellectual Property
All content on the Site, including but not limited to text, product descriptions, photographs, graphics, logos, designs, trademarks, and other materials, is owned by AcentoCasa, Enchante Living, or their respective licensors, as applicable.
Such content is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or commercially exploit Site content without prior written authorization, except as permitted by law.
8. Privacy
Your use of the Site is also subject to our Privacy Policy, which explains how personal information is collected, used, stored, and otherwise processed.
For additional information, please review our Privacy Policy.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Enchante Living, AcentoCasa, and their respective affiliates shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including any mandatory rights or remedies available under applicable consumer protection laws.
10. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of New York, United States, without regard to its conflict of laws principles, except where mandatory provisions of applicable consumer protection laws require otherwise.
Customers residing outside the United States, including those in Canada and Mexico, may have additional rights and protections under the laws applicable in their jurisdiction. Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived.
11. Changes to Terms
We may update or revise these Terms from time to time to reflect changes in our business practices, legal requirements, or services.
Any updated Terms will be published on this page with a revised "Last updated" date. Changes will apply prospectively, except where otherwise permitted or required by applicable law.
Your continued use of the Site after updated Terms become effective constitutes acceptance of those changes to the extent permitted by applicable law.