Terms and Conditions

Last updated: June 2025

Welcome to Acento. These Terms and Conditions govern your use of our website located at https://www.acento.com (the “Site”) and the purchase of products from our online store. By accessing or using the Site, you agree to be bound by these terms.

1. About Us

Acento is a home goods brand offering thoughtfully designed home accessories and decor. Our Shopify store is operated by Enchante Living, located at 15W 34th Street, New York, NY, 10016. If you have any questions, you can reach us at support@acento.com.

2. Use of the Website

You agree to use the Site for lawful purposes only. You may not use the Site to:

Violate any laws or regulations;
Infringe upon the rights of others;
Upload or transmit viruses or malicious code;
Interfere with the functionality of the Site or Shopify’s systems.

3. Product Information

We strive to display accurate product details including descriptions, pricing, and availability. However, we do not guarantee that all information is always error-free. We reserve the right to correct any errors or omissions and to update information at any time without prior notice.

4. Orders and Payments

All orders are subject to acceptance and availability. We reserve the right to cancel any order for any reason, including suspected fraud or pricing errors.

Prices are listed in [currency] and do not include taxes or shipping fees unless stated.
Payments are processed securely through Shopify Payments or other available payment methods.

5. Shipping and Delivery

We aim to ship orders promptly. Delivery times may vary depending on your location and chosen shipping method. We are not responsible for delays due to external factors such as carrier issues, customs, or weather conditions.

6. Returns and Refunds

We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. To initiate a return, please contact us at support@acento.com.
Shipping costs for returns are the responsibility of the customer unless the item is defective or sent in error.

7. Intellectual Property

All content on this Site, including images, product descriptions, logos, and trademarks, are the property of Acento or its licensors. You may not copy, reproduce, or distribute any content without our written permission.

8. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

9. Limitation of Liability

To the maximum extent permitted by law, Acento and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Site or purchase of products.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New York, USA without regard to its conflict of law provisions.

11. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with the updated date. Your continued use of the Site constitutes acceptance of the updated Terms.